Welcome to the Terms & Conditions page of CAL-ON EV, a division of CAL-ON INDUSTRIES LTD., located at Survey No. 193, Phase-IV, IDA Cherlapally, Hyderabad, Telangana 500051, India. By accessing or using our website https://calonev.com/, mobile application, or any related services (collectively, the “Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please refrain from using our Services.

1. General Provisions

These Terms govern your use of the Services provided by CAL-ON INDUSTRIES LTD. (“CAL-ON EV,” “we,” “us,” or “our”). We reserve the right to modify these Terms at any time without prior notice. Changes will be effective upon posting to our website. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms. Please review these Terms periodically.

2. Use of Services

By using our Services, you represent and warrant that:

• You are at least 18 years of age or have the legal authority to enter into this agreement.
• You will use the Services only for lawful purposes and in accordance with these Terms.
• You will not use the Services to engage in any activity that is harmful, fraudulent, or violates any applicable laws or regulations.

3. Products and Services

CAL-ON EV offers electric two-wheeler vehicles, including models such as PURECIL FB, VELOCIL EH, ELACIL 2.5, ELLOD ELITE, ELLOD 2.5, and ELLOD PLUS, along with related services such as dealership opportunities and customer support. All product descriptions, specifications, and prices are subject to change without notice. We strive to ensure accuracy, but do not warrant that product information is error-free.

Purchases made through our Services are subject to availability and our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including pricing errors or supply constraints.

4. Payment Terms

All payments for products or services must be made in accordance with the payment methods specified on our website. Prices are exclusive of taxes, shipping, or other charges unless otherwise stated. You agree to pay all applicable charges at the time of your order. CAL-ON EV reserves the right to pursue legal action for non-payment or fraudulent transactions.

5. Shipping and Delivery

We aim to deliver products within the estimated timelines provided at the time of purchase. However, delivery times are not guaranteed and may be affected by factors beyond our control. CAL-ON EV is not liable for any delays in delivery or damages incurred during shipping. Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns and Refunds

Our return and refund policy is available on our website. Products may be returned within the specified period, subject to conditions such as being unused and in original packaging. Refunds will be processed in accordance with the original payment method, subject to our verification. Please contact us at info@calonev.com or +91 8184994455 for assistance with returns.

7. Warranty

CAL-ON EV products come with a limited warranty as specified in the product documentation. The warranty covers defects in materials and workmanship under normal use. It does not cover damage due to misuse, accidents, or unauthorized modifications. For warranty claims, please contact our customer support team.

8. Intellectual Property

All content on our Services, including text, images, logos, and software, is the property of CAL-ON EV or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

9. Privacy

Your use of our Services is subject to our Privacy Policy, available on our website. By using our Services, you consent to the collection, storage, and use of your personal information as described in the Privacy Policy.

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10. Limitation of Liability

To the fullest extent permitted by law, CAL-ON EV shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products, including but not limited to loss of profits, data, or use. Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless CAL-ON EV, its affiliates, officers, directors, and employees from any claims, damages, or expenses (including legal fees) arising from your misuse of the Services, violation of these Terms, or infringement of any third-party rights.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. Any disputes arising under or in connection with these Terms shall be resolved through mutual discussions within 60 days. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, India.

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13. Termination

We reserve the right to terminate or suspend your access to the Services at our discretion, without notice, for any violation of these Terms or for any other reason deemed necessary.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

CAL-ON INDUSTRIES LTD.
Survey No. 193, Phase-IV, IDA Cherlapally,
Hyderabad, Telangana 500051, India
Email: info@calonev.com
Phone: +91 8184994455